Frequently Asked Questions |
|
|
|
In WebCT, messages that I have viewed in the
past have disappeared. Why can't I see old messages?
The WebCT
default setting hides messages you've already read. To change
this, from the first screen in a topic choose "All messages"
instead of "Show unread."
My
professor says the quizzes/assignments are due at noon, but
the WebCT quiz/assignment screen says 3pm. What's happening?
The WebCT clock is set to Eastern time, three hours ahead
of Pacific time. Your professor's deadlines are the official
deadlines for the course.
I
received my orientation letter a few weeks before the term.
When I go to the class Webpage and enter my username and password,
it says I'm denied access. What's wrong?
It is too early. Instructors usually open the course on
the day it starts according to the academic calendar. Wait
until the first day of the term and try again unless you've
received other instructions from the professor.
May
I use both my work and home PCs to access my eCampus class
during days and evenings?
eCampus classes are offered asynchronously and can be
accessed 24 hours a day. Participating in the class requires
Internet access, a Web browser and, in some rare cases, browser
plugins such as Acrobat Reader and Real Player. Please review
the page for technical requirements.
If you
use multiple computers to access the class, we suggest using
a Web-based email account provided by Hotmail, Yahoo, etc.
to avoid storing your mail on a single machine.
I
can't view videos on the class website.
Viewing streaming videos requires special software that
may not be loaded on your computer. See: for more details. Even properly loaded plugins
require specific "Transport Settings" to access
video through the SJSU firewall.
I
want to post an MSWord document with attached text such as
headers, footnotes, etc. into my course's WebCT discussion.
My professor says not to attach files. How do I do this?
The discussion board is only capable of displaying ASCII
text and HTML codes like italic and bold. One way to incorporate
footnotes in text is to use[1] this format.
[1] A
note may be indicated by a number in brackets and listed at
the end of the document.
The
catalog says I need to take the Writing Skills Test before
I can add this class. Is that true for online classes as well?
Yes. The WST is a requirement for all students regardless
of the mode of instruction. If you've taken an equivalent
test at another university, that may count. We suggest contacting
Academic Services at 408-924-2575 and ask to speak with the
Testing Office.
I'm
a student in the Library Science program. I want to take a
distance class and don't know how to get started.
SJSU's School of Library and Information Science
uses a course management system different from the rest of
campus named "Blackboard." Check the for more information and contact the Library Science
Department at (408) 924-2490, office@wahoo.sjsu.edu.
Isn't
an "online class" completely online? Do I need to
come to campus?
Most classes have required on-campus
meetings or field trips to help you meet the professor, classmates
and receive technical instructions. Ask your professor
and check the specific class Welcome page.
I can't log in. What's my password
and username?
Find your course . To determine your password and WebCT ID, please
go here.
Try this scheme and contact your professor if you cannot access
the course after the first day of the term.
When Do Classes Begin and End?
Generally, classes follow a traditional SJSU semester or session
schedule. However, some classes begin a week earlier or later
than session start dates.
How Do I Locate My Class on the Web?
See the .
eCampus
will send you a URL address to locate your class. Once you
have located the site, send an e-mail to the instructor. This
is critical. You will be communicating with the instructor
and fellow students throughout the semester and it is important
that you log on immediately.
How Do I Contact My Instructor?
A letter of introduction is mailed a few weeks before the
term and lists the instructor's e-mail address. Contact your
instructor immediately. If you have questions or concerns
about the course, assignments or due dates, please contact
your instructor. For other concerns contact eCampus at 408-924-2670
or e-mail .
How Do I Submit Homework?
Depending on your class, assignments may be emailed, posted
to a discussion board or even uploaded to an "Assignments"
area.
How Often Should I Participate in
a Class?
You need to check the class syllabus and follow the dates,
activities and interaction provided by the instructor. It
is important to turn in all assignments on time.
How Are Exams Conducted?
Methods may include e-mailed exams, e-mailed papers or proctored
exams. Some exams may be given on campus.
How Do I Evaluate My Course/Instructor?
You will receive instructions for submitting course/instructor
evaluations via the Web. Your comments help to identify strengths
of the course and where the course may need to be revised.
Your evaluations are important to eCampus. All evaluations
are kept confidential.
What Type of Credit Can I Earn?
Degree credit classes are academic courses. You will receive
a letter grade for these classes.
How Much Does an eCampus Class Cost?
Tuition for degree credit eCampus classes is $185 per unit
for special session students. For regular San Jose State University
students, the cost is part of your tuition fee.
Is Financial Aid Available?
New Federal guidelines are being developed for distance education
students. Call the SJSU Financial Aid office at 408-924-6100
or University Continuing Education at 408-924-2670.
How Do I Drop a Course?
You may withdraw (drop) a course during the first four weeks
without
academic penalty if an approved drop form is completed and
filed with the SJSU Student Resource Center.
|
WebCT
Shell Request Form